LEGAL REFERENCE

Your privacy matters at ratuking

We keep your account, payment details and personal information secure. This policy shows how we collect, use and protect your data when you open an account, deposit via...

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ratuking Your privacy matters at ratuking

Our privacy commitment

ratuking operates in supported regions where local law permits online gaming and payments. We follow Indonesian data protection standards and international compliance frameworks to safeguard your information. When you deposit using DANA, OVO, GoPay or QRIS, your payment details are encrypted and never stored in plaintext. We collect only what's needed to verify your identity, process transactions, prevent fraud and deliver your

lobby access. You can request a copy of your data or ask us to delete your account at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy questions? We're here.

Email Support Send your privacy concern or data request to...
Account Settings Log into ratuking and visit your account privacy...
Live Chat Our support team answers privacy questions in real...
REVIEW SIGNALS

How we earn your trust

Transparent Disclosures

Every data collection point on ratuking includes a clear note about why we're asking. No hidden fields. No surprise data grabs. You always know what we're tracking.

Encryption Standard

Your DANA, OVO, GoPay and QRIS transactions travel over TLS 1.2+ encryption. Account passwords are hashed with bcrypt. Payment tokens are vaulted separately from your profile.

Third-Party Audits

We commission annual security assessments from independent firms. Results inform our privacy controls. Reports are shared with regulators in supported regions.

Vendor Accountability

Every service provider we use—payment gateways, analytics platforms, hosting—signs a data processing agreement. We audit them regularly for compliance drift.

No Data Selling

We never sell, rent or barter your information to third parties for marketing. Your account data stays with ratuking, used only to serve your lobby access and transactions.

Breach Response Plan

If unauthorized access occurs, we notify you and authorities without delay. Our incident team follows CERT protocols to contain, investigate and restore your account security.

Consistency across ratuking

Terms of Service
Our Terms cover account ownership, game rules and dispute resolution. Privacy Policy focuses purely on data handling. Both documents align on user rights.
Cookie Policy
Separate cookie disclosure details tracking pixels, session tokens and analytics. This Privacy Policy summarizes cookie use; full list lives in our Cookie Center.
Deposit & Withdrawal Terms
Payment processing details in our Banking Guide explain transaction timelines. This policy covers only how we protect your payment data, not fee structures.
Anti-Fraud Measures
Our Security Center outlines account verification steps and block rules. Privacy Policy explains what personal data we collect to power fraud detection systems.
Responsible Account Tools
Account limit and pause features are documented separately in the Account Settings Guide. This policy clarifies how we use data to enforce your chosen limits.
Affiliate & Referral Data
Our Referral Program Terms describe bonus mechanics. Privacy Policy clarifies that referral tracking data is anonymized and never shared with referred partners.
Support & Dispute Logs
Your chat transcripts and ticket history remain in our system for dispute resolution only. Privacy Policy confirms your right to request deletion after 12 months.
SERVICE CONTEXT

What we protect

01
Account Credentials Your username and password are hashed and salted before storage. We never see your plaintext password. Login attempts are rate-limited to prevent brute-force attacks.
02
Payment Information When you deposit via DANA, OVO, GoPay or QRIS, your full payment details never touch our servers. Third-party processors handle tokenization securely under PCI-DSS standards.
03
Identity Verification We collect ID documents and phone numbers only to verify your account and meet regulatory requirements in supported regions. These files are scanned and deleted after verification.
04
Behavioral Data We track your lobby visits, table choices and session times to tailor your experience and detect suspicious patterns. This data is anonymized in analytics after 90 days.
05
Device Information Your device IP, browser type and operating system are logged for security and fraud prevention. This data helps us flag unauthorized login attempts from new locations.
06
Communication Records Support chat logs and emails are kept for 24 months for dispute handling. You can request a copy or deletion of your communication history at any time from our team.

Privacy questions answered

We use your account data to deliver the lobby, process DANA, OVO, GoPay and QRIS deposits, track your session for security, and detect fraud patterns. Your behavioral data powers personalized table recommendations. We never sell this to third parties.

Yes. Head to Account Settings, select Privacy, and choose 'Request Data Export.' We compile your profile, transactions, identity documents and support history into a file and email it within seven business days.

Your account goes dormant immediately. We retain transaction records for seven years to comply with financial regulations in supported regions. Personal documents like IDs are deleted after 90 days unless a dispute is open.

Payment processing is handled by PCI-DSS-certified providers. Your DANA, OVO, GoPay and QRIS tokens are encrypted end-to-end. We never store full payment numbers; only token references are kept in your account vault.

Yes. Session cookies enable lobby navigation. Analytics pixels help us understand feature usage and fix bugs. You can disable non-essential cookies in your browser settings without losing core functionality on ratuking.

You can disable personalization in Account Settings. This turns off table recommendations and promotional emails. Essential fraud and security tracking cannot be disabled, but it remains anonymized after 90 days.

In any acquisition or merger, your privacy protections remain. Our data processing agreements transfer to the new entity, and you'll be notified of any material policy changes. You always retain the right to request deletion.